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FAQ

• What is an in vitro diagnostic (IVD) test?

  An in vitro diagnostic (IVD) test is a medical test that is performed on a urine sample, saliva sample, blood or other bodily fluids or tissues outside the body (in vitro) to provide information about a person's health condition or disease. These tests are used to diagnose, monitor, or prevent diseases and can be performed in a laboratory or at home using home testing kits.

• Are your home testing kits accurate and reliable?

  Yes, our home testing kits are designed to be accurate and reliable. We ensure that our kits undergo rigorous quality control measures and are manufactured according to strict standards. However, it's important to follow the instructions provided with the kit carefully to obtain accurate results.

• Can I use your home testing kits to monitor my health over time?

  Yes, depending on the specific test, our home testing kits can be used to monitor certain health conditions over time. However, it's important to consult with a healthcare professional to determine the appropriate testing frequency and to interpret the results accurately.

• Can I purchase your home testing kits without a prescription?

  Our home testing kits can be purchased without a prescription. We aim to provide convenient access to testing and our kits are designed for self-use without the need for a prescription.

• Are there any age restrictions for using your home testing kits?

  There are no age restrictions for using our home testing kits.

• What payment methods do you accept for online orders?

  We accept various payment methods for online orders, including major credit cards such as Visa, Mastercard and American Express. Additionally, we may offer alternative payment options such as payment links or bank transfers. The available payment methods will be displayed during the checkout process on our website.

• Are there any discounts or promotions available for your home testing kits?

  We occasionally offer discounts or promotions on our home testing kits. These can include special pricing, bundle deals or promotional codes. To stay updated on any ongoing discounts or promotions, we recommend visiting our website or subscribing to our newsletter to receive notifications.

• Can I contact customer support if I have questions or need assistance?

  Absolutely! We encourage you to reach out to our customer support team if you have any questions or require assistance. You can typically find our contact information on our website, including phone numbers and email addresses. Our dedicated customer support team will be happy to assist you with any inquiries you may have.

• What is your refund policy for home testing kits?

  Our refund policy for home testing kits may vary depending on the specific circumstances and applicable laws. We strive to provide customer satisfaction, and if you encounter any issues with your order or the product, we recommend contacting our customer support team as soon as possible. They will guide you through the refund process and provide you with the necessary information and instructions.

• Do you offer any additional resources or educational materials with your home testing kits?

  Yes, we understand the importance of providing comprehensive information and educational resources to our customers. Depending on the specific test, our home testing kits include instructions for use and access to online resources such as educational videos or FAQs. These materials aim to help you understand the testing process and provide any necessary follow-up actions.